Glen Anthony Winfield, CCNA(expired)
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2010 – 2015 Self Employed, San Diego, CA
Providing technical support to small businesses supporting Windows 7, 8.1, printers, small business firewalls, MS Office and email clients Outlook, Outlook Express and Thunderbird. Setup VPN for remote access, switches, VoIP phone systems, WAP, small business routers and cloud storage. Set up mobile devices for clients to access their email and data stored in the cloud. Managed and support WordPress websites setup hosting, developed websites, DNS and MX records. Reimaged computers and removed Spyware/Adware.
2002 – 2010 System Administrator, Safebuilt Insurance Services, Carlsbad, CA
Responsible for all IT functions from setting up Windows servers, MS Exchange, VoIP phone system, T1, firewalls, SQL databases and creating new accounts. Configured user’s desktops for network and local printers modify share and file permissions, responsible for LTO tape backups and restoration of files.
2003 – 2008 Support Analyst – Solar Turbines, San Diego, CA
Created field programming unit images for field service tech working on turbines engines at various locations globally. The image created was distributed throughout the world to remote locations then modified for that region. Four yearly presentations required to 100 plus field service reps, managers and directors of changes and new software included in new images. Provided application software support for BAAN ERP Windchill, Connectware, Lotus Notes R5, Mainframe, Citrix and proprietary applications. Provided support to remote users via SMS, Netmeeting or Citrix Shadowing. Supporting MS Win 2000, MS NT 4.0, MS Win9X, UNIX, workstations Mainframe, MS Office 2000 software.
2002 – 2003 Customer Support Analyst II – Computer Science Corp, San Diego, CA
Supported 10,000 + end/remote users for County of San Diego, Budget Rent A Car, BAE, and Children’s Hospital of Los Angeles via Microsoft’s SMS remote access software; troubleshooting and supporting MS Win 2000, MS NT 4.0, MS Win9X laptops and workstations, MS Office 2000, 97. After hour and weekend VPN support for remote users Nortel, Cisco, RSA Secure ID. Created workflow tickets through Computer Associates Advanced Helpdesk software. Configured iPaq,, HP and Palms PDA for mobile users Oracle account creation, domain application password resets, configured software and test accounts.
2002 – 2002 PC Network Specialist – GKN Aerospace Chem-tronics, Inc., El Cajon, CA
Supported 500 + end/remote users via remote access software; troubleshooting, maintaining and repairing Dell, IBM clone desktop computers; supporting MS Win XP primarily, Win 2000, MS NT 4.0, MS Win9X workstations, MS Office XP, 2000 , 97. Install hardware and software configured network clients Microsoft troubleshot connectivity issues TCP/ IP set up users with dial in access for remote access.
1998 – 2002 IT Support Specialist II – Remec, San Diego, CA
Supported 600 + end/remote users via remote access software; troubleshooting, maintaining and repairing Dell, IBM clone and Macs desktop computers; supporting MS Win 2000, MS NT 4.0, MS Win9X workstations, MS Office XP, 2000 , 97. Installed hardware and software configured network clients Microsoft/Novell; troubleshot connectivity issues TCP/ IP, IPX/SPX set up users with VPN for remote access. Set up print queues, user’s rights and performing backups
1993 – 1997 Self Employed, Tecnisys – Vista, CA
1989 – 1993 Electronic Technician – Cash Lewis Company, San Diego, CA
1983 – 1987 Telecommunication Technician, United States Air Force, Norton AFB, CA
I would like to report an incident with CSC that requires very positive recognition. I had two experiences where I needed assistance over the weekend and again on Monday night when I was on travel in California. Read moreBR
Hi Steve — Just wanted to pass along a report of excellent service from the Western Support Help Desk. I am an average computer user, and yesterday at about 5:30 I tried to log in from home with a laptop to access my e-mail using my cable internet service. Read moreBR
I want to write a few words of commendation about Glen A. Winfield, he was super competent and very courteous on Sunday October 5. He stayed with me to fix my work laptop computer ( that I took home) so I could connect to the network and specifically the S: drive. Read moreTerry